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Psychological Treatment FAQs

  • Does your practice bulk bill?

    No, Reach Psychology does not offer bulk billing.

    Clients are required to pay the full session fee upfront, and then your Medicare rebate will be processed to your nominated bank account on the day of consultation.

  • Can I get a Medicare rebate for a Telehealth session?

    Yes. Clients with an eligible Medicare referral can claim a rebate for Telehealth psychology sessions. For more information regarding this, please see this page on Medicare rebates.

  • Who is eligible for Medicare rebates?

    Learn more here – Medicare Rebates for Psychology Sessions.

  • Do you accept NDIS clients?

    Yes, we welcome clients who are NDIS self-managed. Unfortunately, we are not an NDIS registered practice and are unable to support plan-managed or agency-managed clients at this time.

  • Does Reach Psychology accept third-party funding?

    Reach Psychology does not see clients through third-party funding schemes, including WorkCover, TAC, Victims of Crime, ATAPS, Employee Assistance Programs, or similar organisations. Clients are welcome to attend privately and submit invoices to their relevant third party for reimbursement.

  • Request for letters

    Please note that we do not typically provide written letters or correspondence. However, where documentation is required, this can be completed at a rate of $285 per hour. Please also note that this service is not eligible for Medicare rebates and will incur an out-of-pocket cost.

  • Are psychology sessions confidential?

    Yes, all sessions are private and confidential. Everything discussed during your psychological treatment stays between you and your therapist, unless you give written consent to share it. Psychologists follow a strict Code of Ethics set by the Australian Psychological Society, which ensures confidentiality is maintained. Violations of this can lead to severe consequences, including suspension or revocation of a psychologist’s registration.

    We take confidentiality very seriously. Client information is recorded in case notes and stored securely, both electronically with high-level encryption and as physical files on-site.